Returns
Consumers have 14 days from receiving the goods, or the last separately delivered item, lot or part, to notify withdrawal without giving a reason. Write to minidropzone@gmail.com or MiniDropZone, ul. Kolejowa 31, 26-500 Szydłowiec, Polska. Return goods to MiniDropZone, ul. Kolejowa 31, 26-500 Szydłowiec, Polska within 14 days of notification. The buyer pays direct return costs. We refund the price and cheapest standard outbound delivery within 14 days of notice; unless offering collection, we may wait for goods or evidence of return, whichever is earlier. Original packaging is not required. Handling beyond necessary inspection may reduce the refund to reflect diminished value. Individually specified, non-prefabricated goods, such as an item bearing a personal name, may be excluded if disclosed before purchase. Standard colours or production after ordering are not enough on their own. Personalised goods retain complaints rights. Full details are in the terms.
Withdraw online
Use the withdrawal function below these instructions. Enter your name, contract details and acknowledgement email, review your statement and select “Confirm withdrawal”. The shop records receipt and provides a downloadable acknowledgement. The seller also sends it to the supplied email. Email and postal statements remain available.
Optional withdrawal form
To: E-COMPLEX MAŁGORZATA PIASECKA (MiniDropZone), correspondence address: MiniDropZone, ul. Kolejowa 31, 26-500 Szydłowiec, Polska, email: minidropzone@gmail.com.
I/We hereby withdraw from the sale of: [wpisać tutaj].
Order / receipt date: [wpisać tutaj].
Consumer name(s): [wpisać tutaj].
Consumer address: [wpisać tutaj].
Signature (paper only): [wpisać tutaj].
Date: [wpisać tutaj].
Delete as appropriate. This form is optional.
Complaints
Contact minidropzone@gmail.com or MiniDropZone, ul. Kolejowa 31, 26-500 Szydłowiec, Polska and describe the issue and requested remedy. You may request repair or replacement; price reduction or termination applies in statutory cases. The seller is liable for a lack of conformity existing at delivery and revealed within two years, unless a longer period applies. We respond to consumer complaints on a durable medium within 14 days; otherwise the complaint is deemed accepted. Necessary repair, replacement and collection costs are borne by the seller.
Helpful complaint template
Product and order number, if known: [wpisać tutaj].
Problem and date discovered: [wpisać tutaj].
Requested remedy: [wpisać tutaj].
Contact details and reply address: [wpisać tutaj].
Date: [wpisać tutaj].
A receipt or photographs are not mandatory or the only admissible evidence.